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Serena Hotel

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Shahrah-e-Zarghoon Quetta Pakistan

About the Hotel

The Quetta Serena Hotel

Located in the city center and spread over six acres, Quetta Serena Hotel is prominently located on Shahrah-e-Zarghoon in the Cantonment area. The hotel is conveniently accessible from all parts of the country and is linked by air, rail, and road network.

It has a character of its own. It has incorporated many stunning architectural and decorative elements of the local Baloch people - famed for their chivalry and martial prowess. Traditional arts and crafts, decorative patterns and other graphic designs found throughout the plush interior of the hotel are an affirmation of pride in the local culture and aesthetic traditions.

With stunning mountain views on all sides, the hotel is set amid flower-filled courtyards with fountains and water channels around the fruit orchards. It provides guests with first-class amenities and a world of luxury where the service is warm and gracious. From the doormen to the reception, to the Room Service and everything in between, it promises to make each ones stay a memorable one.

History of Quetta

Quetta, derived from Kuatta, means fort in the Pashto language. The city is a natural fort, surrounded by imposing hills on all sides. The hills are called Chiltan, Takatu, and Mehrdar (so called because of its beauty, but now known as Murdar), and Zarghoon.

Quetta lies at the altitude of 1,675 meters. It is a small city of about 1 Million people. It is one of the few planned cities of Pakistan. The pleasantly tree-lined streets of Quetta are all rebuilt after the earthquake of 1935. The food and goods on sale in the bazaars give it a certain Central Asian feel and a reason to see it. Afghan refugees have brought with them fresh crafts like the distinctive Hazara rugs, to add to such traditional items as Baloch mirror work, wooden crafts from Sind & Punjab and many other merchandise from Iran & Afghanistan

our rooms and suites

The tastefully decorated Balochi styled rooms are adorned with distinctive arts and crafts patterns. The curving mud wall exterior is unique in local culture and aesthetic traditions.

The decor in rooms captures the spirit of Baluchistan. The unique starlit desert and culture of the city can be felt in the traditional decorated guest rooms & suites that use ethnic motifs, decorative patterns and designs in bold colours giving Quetta Serena a character of its own.

All our rooms and suites offer:

    * Free Airport Pick & Drop by Hotel Shuttle (prior flight information necessary)
    * Free Car Parking
    * Concierge
    * Executive Club (Express Check-in Check-out)
    * Wi-Fi connectivity in all rooms
    * Daily Local Newspapers
    * Foreign Currency Exchange
    * 24 hour Business Center
    * 24 hour Room Service
    * In-house Laundry / Dry Cleaning
    * Voltage 220 convertible 110 V
    * Safe Deposit Box
    * Cable TV Network
    * Direct National & International Dialing from Rooms
    * Rent-a-Car
    * Airline Ticket Confirmation
    * Mini-bar in Rooms
    * Security/Fire Safety
    * Barber Shop/Beauty Parlor
    * Serena Bazaar- Shopping Arcade (Carpet, Antique, Gift shops etc)
    * Doctor on Call
    * Choice of In-house Movies
    * Worldwide Courier Service

While most of our rooms are designated non-smoking, a number of rooms are available for smokers, but these should be booked in advance.

The Executive Club Rooms

452 sq. ft king size bed, working desk, high speed internet access, bath tub shower, DVD player, safe deposit box, and separate seating room.

The Executive Suites

452 sq. ft king size bed, working desk, high speed internet access, bath tub shower, DVD player, safe deposit box, and separate seating room. Privileges & Discounts include Express Check-in Check-out, Large spacious room, Complimentary pick-up & drop by car, Complimentary Minibar, Complimentary Laundry/Dry cleaning (2pcs) per day, 20% Discount on additional laundry. 20% Discount on Long distance calls, Late check out, Spouse stay free (Room Only), Free Local calls, Complimentary breakfast in coffee shop or through Room service, Complimentary Lounge on Executive floor, Complimentary Board room on Executive floor.

The Presidential Suites

Our two Presidential Suites (973 sq ft) offers a king-sized bed, luxury bathroom (tub and shower), elegant sitting room, dining room with galley kitchen, reception area and private vestibule. Our suites are accommodated on their own private floor, which also offers a private Executive lounge.


Dining at the Quetta Serena Hotel

The Hotel offers a selection of dining experiences, all of which have been designed to showcase the extraordinary beauty both of the traditional architecture and the grounds, which feature fountains, courtyards, rose gardens and fruit orchards.

The Ziarat Restaurant

The all-day Ziarat Restaurant offers both Pakistani and International cuisine. Typically served in lavish buffet style, breakfast, lunch, dinner and supper choices are accompanied by a wide range of a la carte choices. Warmly welcoming, the Ziarat also prides itself on the authenticity of its specialty cuisine theme nights. The restaurant offers both indoor and outdoor seating and regularly hosts live music performances.


Xuelian Restaurant

The lavishly decorated Xuelian Restaurant is inspired by the exquisite cuisine of China and Thailand. Relaxed yet intimate, it is open for both lunch and dinner.

The Garden BBQ


Situated within the grounds, this relaxed garden restaurant serves traditional Pakistani BBQ in the evenings only.


The Bakery & Ice Cream Parlour


The Bakery and Ice Cream Parlour offer a glorious selection of freshly baked breads, patisseries, sandwiches, juices, teas, coffees and delicious ice creams. Seating is available both inside and on the garden terrace.


Lobby Lounge


Spacious and welcoming, the 24-hour lobby lounge serves refreshments and light snacks whenever our international guests might desire them.


The Gidan Tea Lounge


Traditionally decorated with rich Balochi tapestry, carpets, rugs and antiques, this culturally-inspired lounge offers tea, coffee, authentic Balochi snacks and lives folk music in the evenings.


Pool Bar


Overlooking the sapphire-blue water of our luxury pool, the Pool Bar offers seating in both the sun and shade and a wide range cooling drinks and easy-dining options.


Room service


We offer a 24-hour room service, which features an extensive menu offering everything from the classic club sandwich to a delicately-spiced curry. We are also delighted to serve a private lunch or dinner in your room or suite.


Conferences, meetings and events

Quetta Serena Hotel has state-of –the-art conference and banquet facilities, with latest audio-visual equipments catering to the needs for small meetings to large banquets.


Facts & Figures


Meeting Room

(in Feet)






Qila Saifullah





















Shamyana Court (open air)








Business Centre:


Operating round the clock and fully equipped for the traveling executive, an office away from office.

Secretarial Services: Typing, translation, photocopying, fax, internet and international direct dial telephone services.

Audiovisual Equipment: A complete range of audiovisual equipment including overhead projector, film projector (16 mm), slide projector, videocassette recorder, multimedia color television, flip chart and microphones are available.

Courier Service: Worldwide courier service is available.

Operating Hours: Round the clock every day.


Weddings and honeymoons at the Quetta Serena hotel

The most complete package planned to the last detail. We offer theme weddings with separate arrangements for ladies and gents.


Package Includes

    * Stay for the couple, with bridal set-up, either two nights at Quetta Serena or one night at Faisalabad or Gilgit Serena Hotel.
    * BBQ dinner for the family of 10 persons
    * Buffet breakfast for the Couple.
    * Wedding Cake
    * Laundry/Dry cleaning (one pair each for the bridal couple per day)
    * Fruit Basket in bridal room
    * Flower Bouquet
    * Wedding Portrait

Special discounts

    * 25% Discount on Rent-a-Car
    * 25% Discount on all food and beverage for the bridal couple.

The package is valid for minimum 250 persons.

What to see and do at the Quetta Serena hotel


Hanna Lake

It is a natural Lake 15 Km from Quetta. The greenish-blue calm waters of the lake provide a rich contrast to the sandy brown hills in the background. It is an ideal picnic spot for fun and entertainment in Quetta.


Urak Valley


The Urak valley is 25 Km from Quetta city. The road on both sides is lined with wild flowers and fruit orchids. Peaches, plums, apricots and apples of many varieties are grown in the valley. The waterfall at the end of the urak valley is surrounded by the apple and apricot orchids.


Hazarganji National park

Located about 20Km southwest of Quetta, the hazarganji (meaning thousand treasures) national park was established in 1980. The intention was to effectively preserve the habitat of the chiltan Markhor a wild goat species endemic to that region. Its total area is estimates to be 27,421 hectares. Besides the Markhor other mammals like common red fox. The Asiatic Jackal, Indian crested porcupine and many bird species can be seen in its natural surroundings. There is a small National history Museum in the park which has various dry flowers and stuffed animals.


Ziarat Valley


Lovely holiday hill resort of Ziarat stands amidst one of the largest & oldest Juniper forest in the world. A visit to Quetta would be incomplete without a trip to Ziarat. 130 Km from Quetta (3 hours by car) Ziarat is at an altitude of 8000 feet. It is famous for its apples, black cherry and almond trees. Quaid Residency, Chutair Tangi, Sandaman tangi, Fern tangi and Kharwari Baba are interesting spots in Ziarat. The Juniper forest itself is wonder to see. One of the oldest forest in the world, the oldest trees are recorded to be over 5000 years old.


Pir Ghaib

At a distance of 70 Km from Quetta on Sibi road lies a popular picnic spot called Pir Ghaib. Here the waterfall cascades down the rocky mountain side making its way through many streams and ponds along shady palms. You would require a 4-wheel drive to reach the spot from main road.




An Oasis in the desert with water surrounded by Palm trees and farmlands at the bed of the mountains range, easily approachable by a well carpeted road. The route takes you through the turning and winding famous Bolan Pass with many coal mines located on the way, with water rattling through different sized pebbles and stones, in its way, gives peace and serenity. This is an ideal spot for a daylong picnic with friends and family.



Zarghoon is a lovely hill resort located 24 Km east north of Quetta. It forms the Brahvi mountain range. Its highest peak is called Loe-sar (11,738 feet) and Kuchnai sar (11,440 feet) are covered with dense forest. Tor shor is the most picturesque valley of the area.


Bolan Pass


Famous for sightseeing and adventure. The train journey through the mountains lets one experience the historical past. Ancient invaders and traders used this route alike. A stop at Kolpur is a must, where the bazaars have remained the same for centuries. The train passes through 21 tunnels.


City Tours

Allows you to visit the Geological Museum, Archaeological Museum and different Bazaars.

Travel need to know



Pakistan is covered by a single time zone (GMT plus five hours).



Quetta is at an altitude of about 1700m, making it quite cool compared to the rest of eastern and southern Pakistan. It can get quite dusty during the dry season

Summers can dry and dusty, being an arid zone rain fall is very low in this region. Temperature can rise up to 40 degrees centigrade in summers while evenings are cooler.

Winters are very harsh in Quetta. Temperature falls to minus ten degrees centigrade in January & February. Cold Siberian wind blows from December till early March. This is a great time for snow lovers.

The international dialling code for Pakistan is +92. The outgoing international code is 00, followed by the relevant country code (e.g.0027 for South Africa). City/area codes are in use, e.g. (0)51 for Islamabad, (0)21 for Karachi. There are several GSM 900 and 1800 mobile networks in operation, providing fair coverage, concentrated in urban areas. Internet cafes also exist in the main towns and cities.

The Pakistani Rupee (PKR) is divided into 100 paise.

Credit cards

Are accepted at all top-end hotels and the more upmarket restaurants and shops. Visa and MasterCard are the most widely accepted.

Family time at the Quetta Serena Hotel

We offer a wide range of family-friendly room options; children's dining; baby-sitting, and plenty of entertainment for children of all ages.


Family accommodation

We can arrange for adjoining rooms for the accommodation of families. We can also provide additional beds, cots and baby-sitting services (prior notice appreciated).


Children's meals

All our meals are generous buffet-styled presentations, with something to suit absolutely everyone. High-chairs can be provided, as can baby-friendly food. We are also delighted to offer slightly earlier children's meals (as early as 12 noon and 6.30 pm) - tailored to suit your children.


Children's entertainment

The hotel offers its own oiutdoor swimming pool (supervised by a qualified life-guard but not suited to small children other than under parental supervision) and a children's paddling pool.

The Maisha Health Club is located at lobby level. The Gym offers our guests the state of the art facilities for a full body workout, games and swimming pool.

Maisha Offers

    * A well equipped Gymnasium
    * Steam Room
    * Outdoor Pool
    * Wading Pool for Kids
    * Two Tennis Courts
    * Two Squash Courts
    * Pool Bar with an exciting menu

Summer Vacation Package

Pakistani nationals enjoy special rates at Quetta Serena Hotel.

Package Includes: Buffet Breakfast for 2 in the restaurant, Airport transfers where applicable, Two children under 15 stay for free with parents (room only), Complimentary internet facility (in Northern Properties).
15% Special Discount: Food & Beverage, Laundry, Long Distance Calls and Rent-a-Car.
Terms & Conditions: Applicable for families only, Subject to taxes where applicable.


Corporate Social Responsibility

The CSR Programme at Serena is inspired and derived from His Highness The Aga Khan’s vision of “Holistic development where organizations play an essential role in the provision of social services”. The CSR Programme at Serena is known as SEED (Serena Environmental and Educational Development Programme). This Programme underpins a broad CSR response in the areas of Culture, Environment, Governance and Society.

This programme follows the concept of an organization being a social enterprise where the business needs are synergized with the social outcomes. Serena encourages open and transparent business practices that are based on ethical values and respect for its employees, communities and the environment. The social, developmental and operational activities of Serena are designed in such a manner that these activities deliver sustainable value to the society at large, as well as to shareholders.

At Serena corporate social responsibility goes far beyond the old concepts of philanthropy of the past which was just donating money to good causes at the end of the financial year - and is instead an all year round responsibility that Serena accepts for the environment around it, for the best working practices, for the engagement in the local communities and for the recognition that brand names depend not only on quality, price and uniqueness but on how, cumulatively, Serena interacts with companies’ workforce, community and environment. Now we are moving towards a challenging feature of our corporate responsibility, where at Serena the results are judged not just by the input but by the outcomes: the change we bring along in this world in which we live through our foot prints, and the contribution we make to reduce the sufferings around us.

rates and policies

January - December 2010

Our rates are inclusive of the following:

    * Provision of welcome drink
    * Buffet breakfast
    * Daily provision of fruit basket
    * Provision of mini-bar (all beverages complimentary)
    * Provision of daily newspaper
    * Free WiFi access
    * Spouse stays on a complimentary basis inclusive of provision of buffet breakfast
    * Use of Maisha Health Club and swimming pool.

Our policy with regard to children

Children under the age of two who are sharing a room with their parents (or two responsible adults) are accommodated free.

Children aged between two and twelve, who are sharing a room with their parents, are charged at 50% of the adult rate. If the child requires its own room, however, 75% of the adult rate will be charged.

Young adults aged between 13 and 17 will be charged at 75% of the adult rate regardless of whether they are sharing the adults' room or not.

Our general terms and conditions

All rates quoted are on a per room basis unless otherwise stated, and are inclusive of the relevant taxes, levies and service charge.

All rates are quoted net and are not commissionable to travel agents.

All rates are subject to the relevant taxes, levies and service charge. Where rates are affected by changes in government taxes, we reserve the right to pass on such increases to our clients.

These rates are subject to change without prior notice (although any rates quoted for confirmed bookings will be honoured).



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